Refund and Returns Policy
At Trident Military, we want our customers to be satisfied with their purchases. We offer a range of East European and international military collectibles, military surplus, uniforms, insignia, medals, patches, camouflage, and historical reproductions.
Please review our refund and returns policy below before placing your order.
Returns Eligibility
If you are not satisfied with your purchase, please contact us to discuss your return request.
Returned items should be in their original condition, with all original tags, packaging, and accessories where applicable. Items that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a refund, subject to applicable consumer protection laws.
Some products may have specific return conditions due to their nature, condition, or availability. Please contact us before returning any item.
How to Request a Return
To request a return, please contact our customer support team and provide the following information:
- Your order number.
- The name or description of the item.
- The reason for the return.
- Photographs of the item, if it is damaged, defective, or incorrect.
Please wait for return instructions before sending an item back. This helps us identify your order and process your request efficiently.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Include your order number, a description of the issue, and clear photographs where appropriate. We will review the information and advise you on the available options, which may include a replacement, refund, or another suitable resolution.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed using the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.
Shipping charges, return shipping costs, and other fees will be handled according to the circumstances of the return and applicable law.
Exchanges
If you wish to exchange an item for another product, size, or variation, please contact us to confirm availability and the available options.
Exchanges are subject to stock availability and approval. Additional shipping charges may apply where appropriate.
Return Shipping Costs
Return shipping arrangements and costs may vary depending on the reason for the return.
If an item arrives damaged, defective, or incorrect, please contact us before returning it so that we can advise you on the appropriate procedure.
For other return requests, the customer may be responsible for return shipping costs, where permitted by applicable law and the agreed return terms.
Non-Returnable Items
Certain items may be excluded from returns where permitted by law. Any applicable exclusions will be communicated to customers as appropriate.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before an order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the standard return procedure may apply.
Contact Us
If you have questions about refunds, returns, exchanges, damaged items, or order cancellations, please visit our Contact Us page for assistance.
Thank you for choosing Trident Military. We appreciate your business and your interest in our military collectibles, surplus items, and historical reproductions.